Important Service Area Information
Currently we only deliver directly to Gauteng and surrounding areas.
When Will I Receive My Order
The day we receive your Payment is counted as day 0. You will receive your order within 10 working days thereafter. Whilst every effort is made to meet this time frame, there maybe occasions where due to circumstances beyond our control, we are unable to meet our goal. To date we have a 99% completed on time record. In order to keep our overheads low and our prices even lower, we do not offer a call ahead of service to advise when your order will arrive, instead you will receive an email once your order is processed with your estimated delivery or pick up date.
How To Prepare For Your Delivery
If you have a specific area that you would like your order stored please note this in the comments section in step 4 of the checkout. If the delivery cannot be stored in this area, the transporters will place your products in an alternate area at the same address. Prior to the delivery please make sure there is adequate access and space to complete the delivery –considering driveways, vehicles, etc.
Who Needs to Sign for my Delivery
Either you or your representative, that is 18 years of age or older, must be present to receive the order on the previously advised day. If no one is available to receive the delivery, and there was no comment left upon checkout, the order will be stored in a safe area at the same address. This safe area will be at the transporters discretion. This agreement is with you the customer and Premium Aluminium. Premium Aluminium will not be held responsible if you are not present at the time of delivery or authorise a 3rd party person to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
What Am I Responsible For Upon Delivery
Our drivers will ask for you to sign a delivery docket to indicate your delivery has been received. Please examine your order upon delivery to ensure that there are no visible signs of damaged glass or aluminium, dents, scratches or missing or incorrect pieces. Please ensure that you check over all items to ensure they are to your satisfaction before signing this delivery docket. Please be sure to sign the delivery docket in the presence of the Premium Aluminium representative. A signed delivery docket, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please email us.
How Do I Pick-Up My Order?
This is a convenient and also the cheapest option for our customers. We will email you once your order is ready for collection. You can pick-up Monday-Thursday 8:30am-16pm or Friday 8:30am-12pm.
Our factory team will assist you in getting your order from the factory to your vehicle. Please ensure that you have adequate transport (preferably a ute, truck and/or trailer) that can easily fit all of your order. Due to OH&S requirements, our factory staff cannot assist you in lifting your goods onto your transport when you pick them up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blankets or materials to transport your order safely. Once the order is loaded, tie it down (secure it) and if it’s raining you may need to bring a tarp. Premium Aluminium cannot assume any liability for injury or damage to you, your vehicle, your order or others arising from the loading or transport of items that you pick up.
The components of each item will be supplied fixed to each individual item, ready for you to load directly into your own ute, truck and/or trailer. The reason why it’s done this way is so the item is fully completed when it leaves our factory, creating less hassle for you at home. Please be mindful of this when choosing a suitable vehicle for transport as Premium Aluminium will not un-assemble your order so it fits on your chosen mode of transport.
– Bring someone to help you lift your items onto your ute, truck and/or trailer.
– Bring some old blankets, cardboard packing and/or wrapping to help to prevent damage during transport, also bring enough ties or ropes to securely fasten your order onto your truck and/or trailer.
– Louvre Windows will be supplied as a completed item- this means the frame, galleries and blades are a complete unit.