STANDARD TERMS AND CONDITIONS

 GUARANTEES – From the date of collection, delivery, or installation, Premium Aluminium offers:

• 1-year workmanship (installations by us only)
• 5-year hardware
• 15-year powder coating
• 30-year glass delamination

Guarantees apply only if the product is used, installed, and handled correctly and payment is made in full. They are void if altered, repaired, or fitted with non-approved parts.

If a claim is accepted, Premium Aluminium may repair or replace the item, covered only for the remainder of the original guarantee period.

LIMITATIONS OF GUARANTEE – Excludes damage from third-party handling, transport, or installation, and from misuse, negligence, accidents, wear and tear, or environmental exposure. Flush bolts are not covered but may be replaced at extra cost. Installations that do not meet technical/safety standards are excluded. Premium Aluminium accepts no liability for indirect or financial losses (e.g., delays, income loss, inconvenience) arising from any defect.

SUPPLY-ONLY ORDERS – All products are tested and video recorded before being wrapped for dispatch. Clients collecting may request a live demonstration; for deliveries, you may visit the factory before dispatch. If you decline the demo and sign the collection/delivery note, any later issues are assumed to result from improper installation.

If goods are bubble-wrapped and then unwrapped for a demo, the wrap will be re-billed.

Guarantee claims require items to be returned to our factory at client’s cost. For sites in Gauteng, on-site help may be offered at our

discretion.

FINAL GUARANTEE STATEMENT – All guarantee decisions rest solely with Premium Aluminium. No additional guarantees,

warranties, or promises apply, beyond what is explicitly stated in this section.

CONFIRMATION OF TERMS – Our Standard Terms and Conditions are binding once the 50% deposit is received, confirming the client has read, understood, and accepted them. Before manufacturing, acceptance must also be given in writing (signature, email, message, or voice note). No work will begin until both the deposit and written confirmation of the final schedule are received.

VALIDITY AND UPDATES TO TERMS – All quotes are valid for 30 working days. After this, prices may be revised due to labour or material cost changes. If the client requests to split manufacturing into phases, the original quote is cancelled and new ones issued. Premium Aluminium may revise terms at any time and may take legal action if any term is violated.

PAYMENT TERMS – A 50% deposit is required to start manufacturing.

Installation orders: an additional 45% before installation, with the final 5% on completion. Supply-only orders: the balance must be paid in full before collection or delivery.

Projects under R8,000: require full upfront payment.

Additional work requires topping up to 50% deposit. Proof of payment is not accepted; funds must reflect in our account before any manufacturing, collection, delivery, or installation.

STANDARD OPERATIONAL HOURS – Installations and deliveries run weekdays 07:30–16:45. Collections: weekdays 08:00–16:00, Fridays until 14:00.

Requests for after-hours, weekend, or holiday work must be made in advance, will be charged at a higher rate, and require full payment before proceeding.

Installers usually arrive 09:00–11:00, leaving by 16:00 (extended hours only at their discretion).

If installation is restricted by body corporate/shopping centre rules, this must be declared at quoting—extra labour costs apply if

delays occur.

Repairs assume someone is on-site during normal hours; after-hours surcharges apply otherwise.

CANCELLATIONS, REFUNDS, AND OWNERSHIP – Deposits are non-refundable once manufacturing begins or if the client delays the project. If a site visit occurred, an admin fee will be deducted. All goods remain Premium Aluminium’s property until full payment.

CHANGES, ACCURACY, AND CLIENT RESPONSIBILITY – Quotes are based on the information provided at request. If site

conditions or specifications change, Premium Aluminium may revise pricing, reflected in future invoices. Once manufacturing starts,

no changes or cancellations are allowed, and the client is liable for all costs.

Clients must review and approve all documents; Premium Aluminium accepts no responsibility for errors left uncorrected. All changes must be in writing. Verbal instructions, calls, or informal agreements are not valid.

APPOINTING A SINGLE CONTACT PERSON – After the deposit is paid, the client must nominate one responsible person to finalise details, sign off schedules, and act as sole contact with Premium Aluminium. If multiple parties give instructions after sign-off, Premium Aluminium accepts no liability for errors or miscommunication, even if confirmed in writing.

DEALING WITH END-USERS – When a client approves on behalf of an end-user (tenant, homeowner, business), Premium Aluminium accepts no responsibility for later disputes. If requested, we may confirm schedule and technical details directly with the end-user, but pricing remains confidential and costs will not be discussed without the client’s explicit written permission.

GLAZING COMPLIANCE – All glazing by Premium Aluminium complies with SAGGA and SANS 10400 Part N (safety glazing). Compliance with SANS 10400 Part XA (energy efficiency) is the client’s professional’s responsibility (architect, engineer, or consultant). Premium Aluminium ensures safety compliance only and accepts no responsibility for Part XA compliance.

GLAZING CERTIFICATES – Issued on request only if Premium Aluminium installed and full payment is received.

Supply-only orders are not eligible. If your installer is not AAAMSA-registered, you must obtain certification directly from AAAMSA and may need to pay for an independent inspection.

LEAD TIMES & START OF MANUFACTURING – Confirm expected lead times and dates with your cost estimator. All timelines are best-effort estimates; delays do not entitle cancellation, refusal, or refund. Manufacturing begins only once the final schedule is signed off. Premium Aluminium accepts no retentions or penalty deductions under any circumstances

DELAYS CAUSED BY CLIENT – Client delays directly affect timelines, including site not ready, limited availability for visits, late sign- off, changes after approval, or late/non-reflected payments. All such delays remain the client’s responsibility.

INSTALLATION SCHEDULING & EXPECTATIONS – After sign-off, installations are booked for the next available date. Deadlines

must be communicated early; if shared later, priority is not guaranteed unless another client postpones.

Scheduling assumes client flexibility. If tied to fixed commitments (leave, contractors, openings), this must be declared upfront. While

Premium Aluminium will try to honour dates, no guarantee exists that changes won’t occur.

DELAYS BEYOND OUR CONTROL – Premium Aluminium is not liable for delays or damages from circumstances outside our control, including supplier delays, contractor absenteeism, natural disasters/Acts of God, government restrictions, equipment or power failures, strikes, or civil unrest/war.

While we aim to meet timelines and communicate changes, such delays do not affect contract validity and will not justify cancellation, compensation, or penalties.

SUPPLY-ONLY ORDERS – If payment is delayed, delivery/collection (including crating) will occur on the next available delivery date,

not necessarily the next day, and only after payment reflects in our account.

INSTALLATION ORDERS – If a client postpones on the day or fails to make immediate payment, a new pro forma invoice will

include the full balance + late cancellation fee. Rescheduling occurs only after full payment, on the next available date.

If installers fail to appear, the job is moved to the next working day; if the plaster team is absent, they return on their next available day.

If delays arise from incomplete construction, restricted access, or other contractors, Premium Aluminium may charge for wasted time, transport, or extra labour.

STORAGE FEES – After an order is scheduled, a 5-day grace period applies if payment is delayed or collection/delivery/installation is postponed. From the 6th day, a R250/day fee will apply. For continued non-payment, Premium Aluminium may scrap the goods to recover losses, with no refund or credit to the client.

All Premium Aluminium products are custom-manufactured to the quoted sizes. As each order is made to fit specific openings, both parties must understand measurement and site readiness responsibilities. The confirmation schedule and images are always viewed from outside.

SUPPLY-ONLY ORDERS – The client is solely responsible for ensuring all openings are correctly sized, level, and prepared. Premium Aluminium manufactures exactly to the sizes provided and does not verify them unless formally requested in writing—and

even then, final responsibility remains with the client. We accept no liability for errors, and all correction costs are for the client.

INSTALLATION ORDERS – Premium Aluminium will take pre-measurements only once the site is ready (flooring complete, lintels

settled/steel beams installed, and reveals plastered).

If the site is not ready but the client insists, we may use estimated sizes, with any errors subject to call-out fees and extra charges. If the client supplies sizes, uses third-party measurements, or if conditions change between measuring and installation, Premium Aluminium accepts no liability for resulting errors or delays.

SITE READINESS & MEASUREMENTS – Before scheduling, clients must provide photos of openings, the site address, and contact

details for the person meeting us.

SUPPLY-ONLY ORDERS – Site visits are normally for installation projects. If a project changes from installation to supply-only after

measuring, the visit is billed separately. A requested supply-only visit carries an extra fee, and any sizes taken are advisory only, based on our methods. These may not suit third-party installation, and the client remains fully responsible for confirming final sizes.

INSTALLATION ORDERS – Site visits are free within Gauteng if the client is flexible so visits can be grouped; deposit clients are

prioritised. If an earlier visit is required, a non-refundable call-out fee applies, credited once the quote is accepted.

The site evaluator handles scheduling, measurements, and suggestions but is not to be contacted for updates, technical queries, or

changes—these go through the cost estimator. Any miscommunication from bypassing this process is the client’s risk.

Clients are strongly advised to attend visits; Premium Aluminium accepts no liability if concerns later arise from a misunderstood confirmed design.

OBSTRUCTIONS – Clients are responsible for clearing obstacles before installation, and no new ones may be added after the site visit. We may assist, but only at the client’s risk, with no guarantee of damage-free removal or reuse. This includes curtains, rails, blinds, burglar bars, gates, biometric/alarm systems, or garage doors. If not cleared in time, our team may leave the site and a rebooking fee will apply.

WATERPROOFING RESPONSIBILITY – Waterproofing is a shared responsibility between the manufacturer, installer, and finishing

team, depending on both product quality and site preparation. Premium Aluminium accepts no liability for any water damage. Certain conditions always carry risk, even with our installation, including:

• Door sills on tiles Doors without sills/internal sills • Multislide sliding systems • Skylights

SUPPLY-ONLY ORDERS – No waterproofing guarantee applies. Premium Aluminium accepts no responsibility for how products are

fitted, sealed, or handled on-site. The client and their installer are fully responsible for ensuring proper sealing, drainage, and waterproofing is applied

INSTALLATION ORDERS – Premium Aluminium may apply silicone sealant (if quoted) to close gaps, but silicone alone does not guarantee waterproofing. Where we perform removal or plaster touch-ups, the client must apply waterproof coatings/paint, as standard plaster is not waterproof.

We will provide one free reapplication of silicone or plaster within the 1-year workmanship guarantee; all further maintenance and

sealing remain the client’s responsibility.

IMPORTANT CONSIDERATIONS – Effective waterproofing depends mainly on site finishing, regardless of who installs the product. Critical factors include reveal levels/slopes, correct plastering around openings, clean drainage channels, and a proper damp-proof course (DPC). If these are missing or poorly done, water ingress may occur even when the product and installation are correct.

SUPPLY-ONLY INSTALLATION – Premium Aluminium accepts no responsibility for installation on supply-only projects, as poor workmanship by independent installers often causes issues. Any post-installation assistance will require a call-out fee before inspection, advice, or support is provided.

COLLECTION OF GOODS – Clients must provide a suitable vehicle (photo sent in advance) or loading may be refused. They must also arrange enough helpers; Premium Aluminium supplies two staff only. Clients must bring their own ropes/tie-downs, as none are provided.

Premium Aluminium accepts no liability for damage from improper handling/transport, and any corrections will be at the client’s

expense.

A collection date/time must be pre-arranged. Unannounced collections may cause delays, and any extra courier/return costs will be billed to the client.

DELIVERY OF GOODS – Intact protection tape confirms items left our premises in good condition. After delivery, all risk transfers to

the client. Premium Aluminium accepts no liability for damage caused by mishandling, storage, theft, or any issue on-site. We also accept no responsibility for injury or property damage during or after delivery, including unloading or unpacking.

ON-SITE COMMUNICATION – All installation issues must be reported to the cost estimator. Installers may not communicate all

concerns. If clients deal directly with installers instead of the office, all resulting costs or complications are the client’s responsibility.

RISK OF DAMAGE – Premium Aluminium takes precautions but accepts no liability for damage during removal or cutting-in,

including tiles, plaster, sills, dust, gardens, plants, or hidden pipes/alarms/wiring not identified before installation. Fixed items (e.g., TVs, built-in furniture, fittings) must be covered by the client to prevent dust or splatter damage.

We also accept no responsibility for structural issues such as sagging lintels, shifting beams, or other conditions affecting the stability of openings.

ACCESS & PROTECTION – Premium Aluminium provides ladders up to 2.5m; any scaffolding or special access is billed to the

client.

Windows arrive in protective plastic and doors/shopfronts in tape (unless glazed on-site). Clients may remove protection themselves or request our team during installation. If we are called back only to remove protection, a call-out fee applies.

FINAL HANDOVER & ISSUES – Clients must sign a Job Completion Confirmation, which confirms the installation is complete and satisfactory and triggers payment to contractors. Any major changes afterward will be at the client’s cost.

Removed windows/doors will be discarded unless requested in advance.

All snags/issues must be reported within 48 hours of completion. If no report is received, the work is considered accepted, and later issues may fall outside the original scope.

FINAL PAYMENT – Final payment is due at practical completion (usable for intended purpose even if minor touch-ups remain).

SUPPLY-ONLY SHOWERS – All measurements are assumed to be tight opening sizes unless specified as glass sizes. A clearance

deduction is applied during manufacturing. The client must confirm the measurement format when ordering. Premium Aluminium accepts no responsibility for issues from unclear or incorrect references.

INSTALLATION SHOWERS – Clients must disclose PVC or floor-level pipes before installation, as these cannot be detected by our

tools. If undisclosed and damage occurs, Premium Aluminium accepts no responsibility for repairs or costs.

Clients must be present for site visit and installation to confirm shower positioning. If absent and later changes are needed,

reinstallation (incl. tile replacement) will be at the client’s cost.

After installation, showers must not be used for 24 hours to allow curing. Failure to comply will incur a call-out fee for resealing.

RISK OF DAMAGE & CONDITIONS – Premium Aluminium takes precautions during installation, but tile or finish damage may still

occur; we accept no liability for replacement costs.

Preventing water leakage is not solely the installer’s responsibility—external factors play a role, including:

• Shower size user
• Shower head angle/pressure
• Floor slope/direction

We recommend a sloped shower plinth toward the drain. If the floor/plinth is flat or sloped away, water may escape even with a correct installation. Premium Aluminium accepts no responsibility for leakage caused by these site conditions.

SPECIAL REQUESTS – All unique requests must be communicated before manufacturing. Otherwise, default specifications apply. Any changes after production starts will incur additional fees at the client’s expense, including (but not limited to):

FINISHES & FIXTURES – Unless specified, standard finishes apply: silver pop rivets, screws, cabin hooks, and half-moon stoppers; black handles (no lock/striker) on top/side-hung windows; black rubber stoppers (65mm/95mm) on sliding products; natural track on Vista & Palace sills (not powder coated). Vista V-Catches are black, except white doors which receive white catches.

FRAME & PROFILE SIZES – Clip44, Vista, and Palace panels use 60mm (R11) vertical and 85mm (R4) horizontal profiles, also

applied to window variants.

Pivot doors use a 90mm (R9) profile when a non-cranked handle is selected.

Palace Multi-Slide includes a 22mm extended-height track (vs 10mm standard) and an 18mm sill extension, making the bottom edge appear thicker.

Products with a fixed floor-level panel include an 85mm (R4) kickplate by default.

GLASS & GLAZING – Unless specified, all products use clear standard glass. S10 glass is glazed with the tinted side inward. Cladding, if chosen, is supplied at 123mm × 9mm.

HANDLES & LOCKING – Hinged, Stable, and Vista products use slimline handles; Palace uses a flush pull. Stable doors include a

thumb-turn cylinder with external key on the bottom panel.

Icon doors come with a C010A handle (optional C030 lockset). Icon windows use a C040 mini handle (no lock).

HARDWARE & COLOUR – Hardware (e.g., brushweld, slimline handles, flush hinges, Vista hardware, flush pulls) is supplied in the

closest aluminium colour to match the doors. On charcoal products, all hardware will default to black

LOCK & FLUSH BOLTS – Installed at standard heights for functionality and best practice. On Vista products, handles and flush bolts

will not align.

EXCLUSIONS – Any item or service not listed in writing on your quote is excluded by default.

Special hardware/accessories are also excluded unless specified, including (but not limited to): vinyl/sandblasting, night latches, cabin hooks, door closers, burglar bars, décor handles, brushweld, or other non-standard fittings.

SUPPLY-ONLY – Premium Aluminium provides no installation work. Delivery, bubble wrap, and crating are excluded unless

specifically requested and written into the quote.

INSTALLATION EXCLUSIONS – Unless requested in writing, we do not include building work (plastering, cutting-in, tiling, painting,

or breaking out openings). Any rubble is left on-site, and clients must indicate placement or arrange a skip.

Silicone is quoted separately and may be adjusted on-site. If openings are not properly prepared, extra charges apply for cutting into tiles, brickwork, concrete, or screed.

Clients must provide electricity on-site; if unavailable, a generator will be supplied at the client’s cost.

Health & safety compliance costs (officers, safety files, medical certificates) are excluded unless specifically listed in the quote.

INSPECTION STANDARDS – Applies to all orders (installed or supply-only) per AAAMSA Guide – Ch.1, using standards of normal

real-world use.

Scratches/blemishes are judged from 3 metres under normal lighting.

A scratch = mark breaking through anodised/painted surface exposing raw aluminium. If visible at 3m, the product may be rejected. A blemish = stain, run, or flaw affecting appearance. If visible at 3m, it may also be grounds for rejection.

This method ensures only material visual defects noticeable in everyday use qualify. Minor/invisible marks do not qualify for return or replacement.

REPAIR REQUIREMENTS – Clients must provide a quote number or tax invoice plus clear photos/videos before any repair is arranged. This allows Premium Aluminium to assess the issue in advance, decide on a solution or inspection, and ensures a faster, more efficient process with fewer delays.

INSTALLATION REPAIRS (1-YEAR GUARANTEE) – Repairs under the 1-year workmanship guarantee are scheduled when our

teams are already working in your area; no lead time is guaranteed. Only urgent safety/security risks are prioritised.

For faster service, clients may request a call-out fee quote, which allows prioritised scheduling or filling cancellations.

Even after the 1-year period, Premium Aluminium may assist with minor issues at its discretion, but these are treated as non-urgent. Performing a repair does not admit fault. We may, at times, assist with repairs even if the guarantee is voided (e.g., misuse, mishandling, or third-party errors). However, if the same issue recurs for the same reason, we are not obligated to provide further assistance.

SUPPLY-ONLY & BEYOND GUARANTEE REPAIRS – For Gauteng supply-only orders or where the 1-year guarantee has expired, clients must provide photos/videos for assessment. Repairs are scheduled after payment of a call-out fee, subject to team availability.

Alternatively, supply-only items may be returned to our factory for assessment/repair at the client’s cost, per guarantee terms.